CANCELLATION & RETURN POLICY

At DRAKLER, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.

This Cancellation & Return Policy applies to purchases made through the official DRAKLER online store operated by Drakler Luxury Private Limited.

1. ORDER CANCELLATION

You may request cancellation of your order before it has been shipped.

To request cancellation, please contact our customer support team as soon as possible with your order number.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may be eligible to request a return in accordance with the conditions below.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method or through the applicable refund process.

2. RETURN ELIGIBILITY

We accept returns within 7 days of delivery, subject to the conditions below.

To be eligible for a return:

• The product must be unused and unworn.

• The product must be in its original condition.

• All original tags and labels must remain attached.

• The product must be returned with its original packaging, where applicable.

• The product must not be washed, altered, damaged or otherwise used.

• Proof of purchase/order details must be provided.

Products that do not meet these conditions may be rejected for return.

3. ITEMS ELIGIBLE FOR RETURN

Returns may be accepted for:

• Wrong product received

• Wrong size received

• Manufacturing defect

• Product damaged during delivery

• Product significantly different from the product ordered

For defective or damaged products, please contact us as soon as possible after delivery and provide clear photographs/videos showing the issue.

4. SIZE & FIT

We understand that finding the right fit online can sometimes be difficult.

If DRAKLER offers size exchanges, an eligible product may be exchanged for another available size, subject to stock availability and the conditions of this policy.

Customers are encouraged to check the size chart provided on the product page before placing an order.

5. NON-RETURNABLE ITEMS

The following products may not be eligible for return or exchange:

• Products that have been worn, washed or altered

• Products without original tags

• Products damaged after delivery due to customer handling

• Products showing signs of use

• Products returned after the applicable return period

• Customized or personalized products, where applicable

• Any product specifically identified as non-returnable on its product page

6. RETURN REQUEST PROCESS

To request a return, contact us through our customer support channel with:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photographs/Videos, where applicable:

Our team may review the request and provide return instructions.

Please do not send products to us without receiving return authorization or instructions from DRAKLER.

7. RETURN SHIPPING

For products received damaged, defective or incorrectly supplied due to an error on our part, DRAKLER may arrange or bear the applicable return shipping cost, subject to verification.

For other eligible returns or exchanges, return shipping charges may apply depending on the reason for return and the applicable offer/policy.

Any applicable shipping charges will be communicated before processing the return.

8. PRODUCT INSPECTION

All returned products are subject to inspection after receipt.

If the returned product does not meet the conditions of this policy, DRAKLER may reject the return and send the product back to the customer.

The final decision regarding eligibility will be made after inspection of the returned product.

9. REFUNDS

Once an eligible return has been received and approved, the refund will be initiated within 7 business days.

The time taken for the refund to appear in your bank account, card, UPI account or other payment method may depend on the payment provider or financial institution.

For Cash on Delivery orders, refunds may require valid bank account or UPI details, as applicable.

10. EXCHANGE

Where exchanges are offered, replacement is subject to product and size availability.

If the requested replacement is unavailable, an eligible refund may be offered in accordance with this policy.

11. RETURN OF SALE / DISCOUNTED PRODUCTS

Products purchased during promotional campaigns, sales or special offers may be subject to specific return or exchange conditions.

Please check the applicable terms displayed on the product page or during checkout before placing your order.

12. PACKAGE OPENING & DELIVERY ISSUES

Customers are advised to check the package and product condition immediately after delivery.

If you receive a visibly damaged package or an incorrect product, please contact DRAKLER promptly and provide supporting photographs or video where possible.

13. FRAUDULENT OR ABUSIVE RETURN REQUESTS

DRAKLER reserves the right to refuse returns or exchanges where there is reasonable evidence of misuse, repeated fraudulent claims, product tampering, or violation of this policy.

14. POLICY CHANGES

DRAKLER reserves the right to update or modify this Cancellation & Return Policy from time to time.

Any changes will be published on this page with the updated effective date.

15. CONTACT US

For cancellation, return or exchange assistance, please contact:

DRAKLER
Drakler Luxury Private Limited

Email: draklerofficial@gmail.com
Phone/WhatsApp: +917696865558
Business Address: Jail road, Patiala, Punjab 147001

DRAKLER

Built to Dominate.